Pick what you are seeing. Each cause below is a rule from the base with the date it was last verified.
Facts on this page verified through Sep 25, 2026.
The portal shows the application as denied or closed, and the progress bar never reached the last steps.
A denial that shows only 3 of 5 steps complete usually means the payment failed, not that the application was reviewed and refused.
What to do: Check your card statement. If there is no charge, start a new solicitud with another card. Earlier uploads are usually still there.
Common mistake: Re-uploading every document and paying again before checking whether the first payment went through.
Reported by applicantsLast verified Sep 25, 2026
Visa cards succeed more often than Mastercard for the portal payment. Wise and Revolut cards were reported declined; big-bank Visa debit or credit cards (Chase, Bank of America, TD) were reported working.
What to do: Pay with a Visa card from a large bank if you have one. Keep a second card ready.
Common mistake: Trying a Wise or Revolut card first, then assuming the portal is broken when it declines.
Reported by applicantsLast verified Sep 25, 2026
Each new application after a rejection is charged again. There is no refund of the earlier fee.
What to do: Fix everything that could be wrong before submitting a new solicitud, so you pay once more, not several times.
Common mistake: Resubmitting the same application unchanged.
Reported by applicantsLast verified Sep 25, 2026
The portal is unstable. Errors and blank pages are common.
What to do: Try another browser, clear the cache and retry. Your earlier uploads are usually still there.
Common mistake: Starting a brand-new account after one error.
Reported by applicantsLast verified Sep 25, 2026
Then: If there is no charge on your card, nothing was reviewed. Start a new solicitud, use a different card, and run the pre-check first so you only pay once more.
The status changed to denied after all five steps, and the portal shows nothing else.
The reason for a rejection arrives by email, not in the portal. The portal only shows the status.
What to do: Search your inbox and spam folder for mail from the CancillerĂa portal before assuming no reason was given.
Common mistake: Looking for the reason in the portal and concluding there is none.
Reported by applicantsLast verified Sep 25, 2026
Each new application after a rejection is charged again. There is no refund of the earlier fee.
What to do: Fix everything that could be wrong before submitting a new solicitud, so you pay once more, not several times.
Common mistake: Resubmitting the same application unchanged.
Reported by applicantsLast verified Sep 25, 2026
Recent approvals took 2 to 13 days, with others reporting approval 10–30 days before travel. Apply 4–6 weeks before travel to leave room for one rejection.
What to do: Submit at least four weeks before you fly.
Common mistake: Applying the week before the flight.
Reported by applicantsLast verified Sep 25, 2026
Then: Find the email first (forward it to your case address so the reason is matched against the rules). Then fix exactly what it names and submit a new solicitud with time to spare.
The payment form rejects the card, or the page reloads without confirming.
Visa cards succeed more often than Mastercard for the portal payment. Wise and Revolut cards were reported declined; big-bank Visa debit or credit cards (Chase, Bank of America, TD) were reported working.
What to do: Pay with a Visa card from a large bank if you have one. Keep a second card ready.
Common mistake: Trying a Wise or Revolut card first, then assuming the portal is broken when it declines.
Reported by applicantsLast verified Sep 25, 2026
Published figures conflict: no fee in April 2026 guides, USD 180 in a September 25, 2026 guide, and applicants reported USD 60 on September 24. Until a reviewer confirms the figure, rely on the fee the portal displays at the payment step.
What to do: Pay the amount the portal shows. Pay it in the portal only; nobody else collects it for you.
Common mistake: Budgeting from an out-of-date guide, or paying anyone outside the portal.
Official sourceLast verified Sep 25, 2026
The portal is unstable. Errors and blank pages are common.
What to do: Try another browser, clear the cache and retry. Your earlier uploads are usually still there.
Common mistake: Starting a brand-new account after one error.
Reported by applicantsLast verified Sep 25, 2026
Then: Try a Visa card from a large bank. Never pay anyone outside the portal, and treat any fee figure you read elsewhere as unverified.
Tell it you were denied and paste what the email said. You get a checklist for a resubmission and a document check that catches the usual mismatches.
Start a caseIndependent guide, not affiliated with the Venezuelan government. Not legal advice; requirements change often. Nothing here is a guarantee of approval, and no approval rate is implied. The government fee is paid only in the official portal; this site never touches it or your portal account.